October 25, 2018

Q. My company has a customer who is abusive to my people. No matter what we do, we can’t please him. He is horrible. Can you fire a customer? If so, what is the best way to do it?

A. The short answer to your first question is yes, you can choose to stop serving a customer because he or she is behaving badly. However, you cannot stop serving a customer because he or she is a member of a protected class (for example, minority, female, disabled, etc.). Not o...

October 18, 2018

Q. Should Small Business Owners offer paternity leave when male employees have a new addition to the family? 

A. There are certain situations where employers must offer paternity leave—it’s a government regulation. There are other situations where an employer should offer paternity leave—it’s beneficial to the business. First, we’ll explore “must” and then we’ll consider “should.”  

If an employer has 50 or more employees, the business may be subject to th...

October 11, 2018

Q. I have a cash flow problem in my small business. I never seem to have enough money to pay all of the bills and myself. Do you have any ideas regarding how I can increase the cash flow of my business?

A. Often, small business owners struggle with cash flow issues. Many find that they are putting their personal money into their business to cover monthly expenses. Obviously, in the long run, the cash generated by the business must exceed the cash used by...

October 4, 2018

Q. I’ve just started a small business with my spouse. I’m looking forward to spending time with him, but, being with your spouse 24/7 can put a real strain on a relationship. You two are married and have worked together for years. Do you have any advice for how to make that arrangement work?

A. We are business partners and coauthors. We share the stage during speeches and the microphone during interviews. We co-owners of multiple businesses. We are also m...

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