The Doug and Polly Guide to Employee on Boarding
Q. I just hired my first employee. I want to make sure I get him off to a good start. Do you have any tips? A. In any relationship,...
Implement an Effective Sales Compensation
Q. I run a small business and want to develop an incentive compensation plan for my salesperson. His goal is to sell $100,000 per month...
Delegation
Q. I’m sorry to say it, but the owner of the company where I work is the quintessential micro-manager. He has hired three managers (I’m...
Customer Loyalty - The New Standard
In this morning’s edition of the Richmond Times-Dispatch, Gary Poehler writes about the value of customer service and knowledgeable,...