Q. There is a lot of talk these days about sustainability and being green. I’m as environmentally conscious as the next person, but I run a small business and things are very tight. I would love to participate in the green revolution, but I just don’t think we can afford it. Do you have any suggestions?
A. Companies are feeling social pressure to implement sustainability programs. Very large companies can often justify the expense based on the PR value. They’re in the public spotlight and perceive benefit to being seen as a good corporate citizen.
Leaders of small companies can be more reticent. Lacking the resources of their larger counterparts and not as much in the public spotlight, they have to be more pragmatic. If there isn’t a good return on investment, they often refuse to act. This can leave the leaders of small companies feeling like they are caught between a rock and a hard place. On the one hand, they want to be socially responsible. On the other hand, they struggle to pay the bills and can’t afford to spend money on things that aren’t an absolute necessity for the business. They believe that sustainability programs equate to more expense and that their businesses can’t afford them.
In the same way, there used to be a generally accepted principle that getting better quality cost more. Higher quality meant higher cost. Then in 1979, Phil Crosby taught us, “Quality is Free.” That is, if quality is defined as conformance to requirements, doing things right the first time was less expensive than doing it wrong and having to deal with the consequences. Actually, quality is better than free, it’s profitable.
We view sustainability in the same light as quality. Sustainability, if properly implemented, cannot only be free, it can be profitable. This makes sustainability accessible to small businesses. Consider the following examples:
A financial services company used teleconferencing rather than traveling to meet face-to-face whenever possible. This has the environmental benefit of reducing hydrocarbon emissions, but it also significantly lowers travel costs and the associated employee “dead time.” This sustainable practice is a win-win. It’s socially responsible and creates shareholder value. To be sure, face-to-face meetings are sometimes necessary, but when they aren’t, there is a way to benefit the environment and save money.
A paper producer was able to negotiate a significant price concession from its suppliers when it began to recycle the plastic barrels used to deliver chemicals rather than sending them to the landfill, as had previously been the practice.
A property management company switched to more energy efficient lighting in its loading docks and service areas. The result was areas that were better lit at a lower cost.
A new media marketing firm chose to allow most of its employees to telecommute. The environment benefited from fewer cars on the road. The company reduced its need for expensive office space and was able to attract quality employees who like the convenience of working from home.
Being trendy is nice. Paying the bills is an imperative. As these examples illustrate, an intelligently designed sustainability program can allow small businesses to accomplish both.