If you are looking for help in hiring, employee management or HR, you might want to check out our book, let go to GROW: why some businesses thrive and others fail to reach their potential. In this award-winning book, we cover how to hire the right employees, how to manage employees and how to select and develop managers for your company.

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Hiring, Employee Mgt, HR

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Q. How do you know if you hired the right person?

A . The short answer is that you know you hired the right person when he or she is delivering the results you reasonably expect, want, and need within the cultural norms of your organization. However, you need to make sure that you are setting your employee up to succeed. To do this, follow these five steps:

1. Make sure that your expectations are reasonable What makes you think that your expectations are reasonable? Do you have or have you had other similarly experienced people who were able to meet or exceed your goals? If so, it is probably a safe bet that your expectations are reasonable. If not, you may need to adjust your expectations. Obviously, this is a judgment call that you will have to make.

2. Ensure that the employee clearly understands your expectations – More than 50 percent of the disciplinary actions we’ve dealt with in our careers have had at least some aspect of misunderstanding between the employee and the manager. First, explain your expectations in detail. Then, ask your employee to describe to you how they will fulfill the requirements. This will help to eliminate miscommunication.

3. Remove all organizational roadblocks You should remove all roadblocks that are internal to the organization. These speed bumps may include policies, procedures, internal politics or a lack of critical resources (e.g., the right equipment to do the job). Correct all of these issues. One caution, you can’t be responsible for removing employee-generated roadblocks (e.g., personal problems).

 

4. Train the employee and give him or her time to practiceWhile your employee professed experience, all organizations are unique. Different computer systems, policies, procedures and corporate culture can prevent good employees from being immediately successful. Make sure the employee is appropriately trained and has had sufficient time to practice the new skills.

5. Ensure that the employee is motivated to perform Most employees need both rewards and consequences to perform well. An environment that is skewed heavily to either one or the other will result in dysfunction. Giving employees praise for a job well done often results in them repeating the behavior. Catch employees doing something right and tell them about it. Likewise, employees must understand that poor performance may result in discipline and/or termination. Avoiding negative feedback may make things easier for the manager in the short-term, but it’s unfair to the employee and will result in greater problems in the long-term.

If you have checked all of these boxes and your employee is still not delivering the results that you expect, want and need, you probably do not have the right person in the job. The only possibilities left are that your employee is unwilling or unable to meet your expectations. Either way, this person is probably not right for the position.

Even if the employee is delivering results, but doing it in a way that is not compatible with your culture, he or she may not be a good fit. For example, a supervisor who delivers results by belittling and berating those under him may not work well in your supportive environment. On the other hand, when your employee is delivering the results you expect and behaving within your cultural norms, you have hired the right person.

“I HIGHLY recommend Polly and Doug. They have wonderful insight to help small business owners prioritize and identify strategies for growth and improvement. Wish I had met them 20 years ago!”

Sharon MaderePresident / Premier Pet Products

My team and I have had the privilege of working with Polly on our business. Polly's keen business insight and savvy is something special. She was honest, direct, and tactful about her observations and recommendations for our team and how to grow our business. It was a pleasure having her help us and I would tell anyone that’s serious about growing their business to call Polly. She’s great!

John O’Reilly, Broker/OwnerBase Camp Realty

“Doug and Polly, I want to thank both of you! The past few months have been enlightening and overwhelming all at the same time. Your guidance, direction, wealth of knowledge, and wisdom have exceeded all my expectations. No words could ever completely describe just how amazing of a “dynamic duo” you two really are!”

Dawn Beninghove, RN, CCM, CRP, PNChief Executive Officer / Companion Extraordinaire Nursing Network, Inc.

“Doug White took on an unfocused operation (in the financial services sector) and created an efficient, centralized system dedicated to excellence. He did this not by driving change from the top down, but by helping the entire team see how their part of the process could be improved. Doug then mentored us toward effecting the changes ourselves. He taught us all how to bring our “A game,” and how to take ownership and pride in what we do.”

Donna LevinVice President of Operations / care.com

"I have had the privilege of working with Polly White for several years on a variety of projects. She consistently provides clear direction on how to resolve a wide range of employment-related issues. I look forward to my continued relationship with Polly."

Elizabeth WilkinsBusiness Manager / Manorhouse Management, Inc.

I have known Polly for more than ten years. As an HR Manager, I have utilized Polly’s training expertise at my former company and with my current company. Polly exceled at assessing the needs of our management teams and tailoring training programs that resulted in visible positive change. I also know I can count on Polly as a resource on any HR topic or bounce ideas off of her when I need a second opinion. Polly has been a mentor to me and I have always appreciated her willingness to listen and offer valuable advice and expertise.

Leigh McCullar, HR Business PartnerUniversity of Richmond

I am truly impressed with the abilities of Doug and Polly White, thank you! What a difference your expertise have made in helping Associates grow in their careers. Your dedication to excellence through empowering the individual and strengthening the Company is enlightening. I do and will continue to recommend Whitestone Partners to the Executive Market.

Suzanne Pittman, MEd VAMAC, Inc.
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